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Help Center

Covid-19: Important Information

FREQUENTLY ASKED QUESTIONS

What are your store hours?

How is your business keeping staff & employees safe?

Are you offering virtual shopping appointments?

What is your return policy?

How long will shipping take?

What is the cost of shipping?

When will my package be shipped?

Are you offering contactless pick-ups?

What items are you currently accepting?

What is the authentication process?

How do I know an items is authentic?

How does your buying work?

How can I sell my items at this time?

What if some items are not approved upon in-person inspection and/or they come back as inauthentic?

How do your buyers determine pricing?

Will I still receive payment if my item sells online?

Can I still spend my store credit?

When can I pick up my unsold items?

Do you offer layaway?

Do you do holds?

Is everything second hand?

How do I purchase through instagram?

Where do you get your items from?

Are all your items on your website?

What brands do you accept?

What are VIP rates?

Do you ship worldwide?

Can we ship the items we want to sell? How does it work?

Can I make an offer?

What are your condition standards?

Are Gift Cards available?

Who pays duties/ taxes on international shipping?

When and how will I be paid out if my online submission is accepted?

How can I keep in touch with Mine & Yours?

Which currency will I be charged for online orders?