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10% off EVERYTHING - 24 hours only, discount automatically applied at checkout
10% off EVERYTHING - 24 hours only, discount automatically applied at checkout
Frequently Asked Questions

Frequently Asked Questions

We buy 3 days a week on Wednesdays, Fridays, and  Saturdays between 10-6pm. Our buyers will assess your pieces and determine the resale value. From that price, we offer 3 options for payment:

30-40% cash buyout - Cheque or E-transfer

50-60% store credit - Never Expires

50-70% consignment for items with a resale value of over $500

*Please note premium rates are only offered on certain luxury brands and highly coveted pieces at our buyers’ discretion.

Click here to book a selling appointment https://www.mineandyours.com/pages/book-appointments Is there a minimum or maximum amount of items I can submit to sell?No minimums required! Feel free to submit as many or as few items as you’d like.Are your payout rates negotiable?Our buying team carefully prices each item, taking into account the original retail value, condition, current market value, and other factors. Therefore, our rates are not typically negotiable. However, our buying team is very friendly and will try their hardest to ensure you get the best price for your pieces.How long does your consignment term last?Our typical consignment agreement is for 120 days. After that, we can discuss whether you would like to take your item(s) back, lower the price, or keep it available for purchase at the original price.Will you mark my consigned items down without my permission?We try to always contact consignors directly before discounting items. However, we do reserve the right to discount your item up to 20%How do your buyers determine pricing?

Our buyers determine pricing based on a combination of factors including the original retail price, its current price on the resale market, condition and consumer desirability

When can I pickup my unsold items?Please contact our buying team at sell@mineandyours.com to arrange a pick up time.When and how will I be paid out if my online submission is accepted?

If our buyers are interested in purchasing your items, they will respond to your online submission with a quote. Please note that the prices are subject to change upon in-person inspection and purchasing is not final until after inspection. 

 

If you are happy with the pricing you can bring your items in store where we either pay you up front or after authentication which is determined by the buyer.  Authentication takes anywhere from one to four business days. Click here to learn moreWhat are VIP rates?We offer a VIP rate of 40% cash and 60% consignment on select times.  This includes current pieces and coveted items from exclusive brands such as Chanel, Louis Vuitton, Gucci, Goyard and Hermes.  Please contact for further information.What brands do you accept?We accept luxury designer items in good condition. Click here to see a list of all the brand we accept (Please note we don’t guarantee to purchase items just because it is branded)Do you offer home-visits / pick-ups?

Yes! If you meet the following criteria, you can email our head buyer at sell@mineandyours.com and schedule a closet buy:

  • 35 or more items 

  • Items should be in very good to new condition

  • They should be the brands we accept

What items are you currently accepting? We accept accessories and handbags year round.

Seasonal GuidelinesWe buy in-season clothing and shoes.

View details on how to sell to us here 

IN-STORE RETURN POLICY

All purchases made in-store are FINAL SALE

ONLINE RETURN POLICY

All bags, jewellery, kids, sale items and accessories are FINAL SALE.

All purchases made with partial or full store credit amounts are FINAL SALE.

All PayBright Sales are FINAL SALE

We will gladly issue store credit or exchange for returned full priced clothing and shoes within 15 days of receiving your item. All kids clothing is final sale.

The cost of shipping will not be refunded, and the return must be mailed at the shipper's own cost. The value of the exchange or store credit will not include the cost of shipping. Items returned must be in the original packaging with tags attached and in the same condition as when it was received.

To return your product, you should mail your product to: 

Mine & Yours Attn: Returns418 Davie StreetVancouver, BC, Canada,V6B 2G3

You will be responsible for paying for your own shipping costs for returning your item. 

Any duties Mine & Yours incur upon returning items, will be deducted from the refund amount.

Mine & Yours is not responsible for lost, damaged or stolen packages that may occur during the delivery process.Please contact orders@mineandyours.com for more information about your return or exchange.

We ship from Vancouver, Canada. We are currently offering free shipping on orders over $250 within Canada & US. For orders under $250 we have set a flat fee of $20 shipping within Canada or $25 to the US. All shipping costs of international orders are calculated at checkout. 

All shipments within Canada and USA are standard shipping through Canada Post

If you require expedited/express shipping, please email orders@mineandyours.com to arrange it. Please note there is an extra fee for this service. Shipping times may vary and are not guaranteed.

Your order will be dispatched in 1-3 business days. You will be notified of your tracking number to follow its journey to you.

To ensure extra protection of your items. Please select Route Protection Plan for your package at checkout. This option is available to you for a fee for your entire order.

For all tracking inquiries please contact the shipping company directly. Due to Covid 19, you can expect delays on normal shipping times depending on your area. In some circumstances, packages are held by shipping carriers for an unknown amount of time as they prioritize the shipment of necessary items. If you have any issues or questions, please reach out to orders@mineandyours.com and our team will take amazing care of you.

We appreciate your understanding.

Send us a DM with your full name and email address and we will send you an invoice for the items you would like to purchase, you can then checkout securely online. Please review all photos before commiting to the purchase and read our returns policy. Please note we only have 1 of everything, so we work on a first come first serve basis and do not offer holds.

HOWE STREET Store Hours:

Monday -  Saturday 10am - 6pm

Sunday 12pm - 6pm

Address: 1025 Howe Street, Vancouver, British Columbia, Canada V6Z 1P6
Phone: +1 604 620 8885


YALETOWN Store Hours:

Monday - Tuesday 10:00am - 6:00pm

Wednesday - Saturday 10:00am - 7:00pm

Sunday 11:00am- 6:00pm

Address: 418 Davie Street, Vancouver, British Columbia, Canada  V6B 2G3
Phone: +1  236 521 9036


Buying Days - Davie Street Only
Wednesday, Friday & Saturday
By appointment only 

Unfortunately our store credit is not linked with our online store currently. You can email our team to put a sale through or if there is a remaining balance to pay please call our store with your credit card handy to complete the purchase.

Please note all purchases made using partial or full store credit amounts are FINAL SALE

Email: orders@mineandyours.com Phone Howe Street: +1 604 620 8885 Davie Street: +1  236 521 9036

We do not hold items. We sell on a first come, first serve basis

Our buying team is trained to a high standard of authentication and examine every item we purchase. In addition, we are also partnered with Entrupy who is considered the gold standard of authentication.

Once we have your items in store, besides an in-house authentication we might need to authenticate your item(s) through a third-party authenticator. If they come back as authentic, you will be notified and will be paid out (if not consigned). 

If the item comes back as inauthentic or authenticity can't be guaranteed, we will charge a fee of $75 which will be either subtracted from your total payout (if you have sold us other items) or we will call you to process your credit card information over the phone.

Our buying team is trained to a high standard of authentication and examine every item we purchase. In addition, we are also partnered with Entrupy who is considered the gold standard of authentication.

If you are not waiting in the car during your buy, we will notify you with a list of items that we have passed on upon in person inspection and/or we can't guarantee their authenticity and you can book an appointment to pick them up on the following Wednesday from 10am - 5pm.

If pick-up is not arranged within 2 weeks, they will be donated to BC Children's Hospital and BC Women's Hospital.

As we buy 3 days a week we have a large amount of new inventory. You can expect to see your item online within 2-3 weeks, but is subject to change.

Please note your item is super important to us and we want it to look as good as possible!

Our process involves cleaning and photographing your item, editing the photos and writing a product description. We take pride in our website and all our products so this can take some time, but we are working as fast as possible to have it online. Your item will still be in our brick and mortar store for customers to view!

Shipping Items to Us


Did you know you can ship your items to us from anywhere within Canada?


1. Fill out the Sell to Us form and write "TO SHIP" at the top of the item description box followed by a description of your items.

2. Our buying team will get back to you with an estimate for the approved items.

3. Once pricing is confirmed and if the total resale value of your item(s) is $500 or more or if your item is a highly coveted piece, we will email you a prepaid Canada Post or UPS shipping label. Otherwise, the seller has to pay for shipping.


Please read the following terms and conditions before sending us your items:

1. Prices are subject to change upon in-person evaluation. 

2. Some items will be submitted for a third-party authentication. If this is the case, we will charge a $20 authentication fee as of February 15th 2021. If the item comes back as inauthentic, the seller has to pay a $75 authentication fee or $150 for Hermes handbags plus the return shipping, or the item will be donated.


Once we receive your items:

1. The final pricing will be sent to you.

2. You will receive an e-transfer if you are interested in our cash payout option. Otherwise, the store credit will be added to your account or consignment agreement will be emailed to you.

Yes! We have 2 locations available- 1025 Howe St or 418 Davie St. You can select the most convnient location for your pick up at checkout. Please allow 72hours for your item to be ready for collection. You will be asked for a piece of government ID upon pick-up.

Yes we ship worldwide. We offer free shipping on orders over $250 in Canada and USA. Other international shipping rates are calculated at check out. If you require expidited shipping please contact orders@mineandyours.com to arrange.

Many of our items at Mine & Yours come in a preloved condition. They vary from being used once to used everyday. Occasionally we have items that come new with tags!

Our buyers price items fairly based on their desirability and condition.

Yes, we now have gift cards available for online purchase. Click Here to purchase one.

Duties and taxes are the responsibility of the purchaser. Any duties Mine & Yours incur upon returning items, will be deducted from the refund amount.

Mine & Yours charges in Canadian Dollar.

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