RETURNS & EXCHANGES

The policy for in-store returns is different from the online purchases, please familiarize yourself with both.

SALE ITEMS

All sale items (purchased both in-store and online) are FINAL SALE.

Items purchased during our Howe Street Closing Sale are FINAL SALE.

IN-STORE PURCHASES

All purchases made in-store are FINAL SALE.

ONLINE PURCHASES
  • All bags, jewelry, sale items, and accessories are FINAL SALE. This helps us upload our Authenticity Guarantee
  • All purchases made with partial or full store credit amounts are FINAL SALE
  • We do not accept order cancellations. 
  • We will gladly issue store credit or exchange for returned full-priced clothing and shoes within 15 days of the client receiving the item
  • All children’s clothing is FINAL SALE

Return Policy:

  • The shipping cost will not be refunded, and the return must be mailed back to Mine & Yours at the shipper's own cost. The shipper is responsible for creating their own return labels
  • The value of the exchange or store credit will not include the cost of shipping
  • Items returned must be in the original packaging with tags attached and in the same condition as when received by the client.
RETURN INSTRUCTIONS

To return a product, please mail the product to:

Mine & Yours
Attn: Returns
418 Davie Street
Vancouver, BC, Canada,
V6B 2G3

  • You are responsible for paying the shipping costs for returning the item
  • Any duties Mine & Yours incur upon returning items will be deducted from the refund amount
  • Mine & Yours is not responsible for lost, damaged, or stolen packages that may occur during the delivery process
  • Please contact orders@mineandyours.com for more information about your return or exchange
  • All returns are processed once Mine & Yours receives the returned product(s)