The policy for in-store returns is different from the online purchases, please familiarize yourself with both.
Please note that all in-store purchases are considered final sale.
Note: Please be aware that bags and accessories are always considered final sales. This helps uphold our Authenticity Guarantee.
In-Store Return Policy
All purchases made in-store are FINAL SALE.
Online Return Policy
All bags, jewelry, sale items, and accessories are FINAL SALE.
All purchases made with partial or full store credit amounts are FINAL SALE.
We do not accept order cancellations.
We will gladly issue store credit or exchange for returned full-priced clothing and shoes within 15 days of the client receiving the item.
All children’s clothing is FINAL SALE.
The shipping cost will not be refunded, and the return must be mailed back to Mine & Yours at the shipper's own cost. The shipper is responsible for creating their own return labels.
The value of the exchange or store credit will not include the cost of shipping.
Items returned must be in the original packaging with tags attached and in the same condition as when received by the client.
To return a product, please mail the product to:
Mine & Yours
418 Davie Street
Vancouver, BC, Canada,
You are responsible for paying the shipping costs for returning the item.
Any duties Mine & Yours incur upon returning items will be deducted from the refund amount.
Mine & Yours is not responsible for lost, damaged, or stolen packages that may occur during the delivery process.
Please contact firstname.lastname@example.org for more information about your return or exchange.
All returns are processed within 1-2 business days of Mine & Yours receiving the returned product(s) and refunded to the same payment method used on checkout. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your account.